International Shipping Advisory
Update on January 7, 2021
Happy New Year! Vintage Jaguar Parts is now two years old and we are very appreciative of the support we’ve received over this past year. It has been an honor and a pleasure helping our customers around the world maintain and enhance their vintage Jaguar cars.
Regarding shipping, I’m happy to report that only one international package has been lost so far during the Covid 19 crisis. However, several shipments have experienced delays, some of which were totally unacceptable. The worst performing service was the US Postal Service International First Class, and as a result we have terminated that offering.
The good news is we have now negotiated a contract with DHL which allows us to offer rates that are cost competitive with the USPS offerings at a significantly greater service level. Our first order using DHL Express shipped a few weeks ago and was delivered to northern Italy in only 6 days. We’ve shipped a few more since then with similar results. Aside from the prompt delivery, we find the tracking provided by DHL to be far superior to the other carriers.
Thank you for visiting the Vintage Jaguar Parts website, and as always, feel free to contact us with any questions. We still have hundreds of additional parts to catalog, and also just acquired another quality lot, made up primarily of E-Type parts. If you’d like to be added to our email list for notification of new parts listings, just let us know.
Update on September 6th.
Since the last update, we’ve shipped 7 international orders and have had no reported issues. While transit times may be longer than normal, it appears that goods are getting through without issue. We continue to offer you protection in the event of loss by including free insurance on your shipment.
Update on July 1st.
Conditions seem to be normalizing somewhat, although we still anticipate delays relative to pre-Covid transit times. The good news is, up until now, there have been no reports of unaccounted for shipments. Rest assured we are shipping all international packages as ‘insured’ so that in the event of loss or damage, you should be able to recover your costs. Following are a few examples of transit times.
Europe: We shipped a package to Switzerland on June 18th and by the 28th, it had already left the hub at Heathrow headed to its destination. That would suggest the US Postal Service is still utilizing air for transport. And a package we shipped to Belgium on May 18th was delivered to our customer on June 18th.
Australia: A package that was shipped on April 13th was finally delivered on June 26th. We had been worried about this one, but it finally made it through.
Update on June 3, 2020
Europe: The US Postal Service has recently begun utilizing sea freight for delivery of Priority Mail International and First Class Mail International packages to Europe instead of air cargo as has been historically used. This could add a significant delay to any affected packages.
Australia: A package we shipped to Australia Capital Territory remained undelivered for over 6 weeks with no status information provided. Only after opening an inquiry did we learn that service had been suspended to the customer’s region, and we had to request that the package be returned and postage refunded.
Please take this into consideration when placing an order from outside of the US that your package may be subject to delays and/or delivery suspension. Also, review the original post below to find updates from the US Postal Service regarding disruptions.
Original Post on May 9, 2020
Due to the ongoing Covid-19 crisis, some international shipments are experiencing delays. Please be advised that if you are outside of North America, your shipment may not arrive within the normally prescribed delivery windows. The United States Postal Service (USPS) provides information for international service disruptions here.
All international shipments we make via the US Postal Service (USPS) or United Parcel Service (UPS) are tracked, however tracking information available from the USPS does not always include the package’s movement outside of the United States. As such, we may be unable to advise you on your package’s location once it leaves the US, and you would have to rely on other potential sources of information to learn of its whereabouts.
If you have any questions or want to discuss options, please contact us and we’ll be happy to work with you.
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